Frequently asked questions

The QM-Series has been designed to be easy to operate and fits in minutes, requiring no specialist installation. To help our customers we have listed some FAQ’s below, if you can’t see your question listed please contact us and we will be happy to assist.

What if my store has a separate entrance?Tom2020-05-27T20:48:26+00:00

What if my store has a separate entrance?

That’s fine, you can add additional QM-100F detectors at separate entrances. See our ‘How it works‘ page for further info. You can add multiple QM-100F connectors to our Queue Controllers, locally via wifi or remotely over M2M mobile connection.

Can we download data from the units?Tom2020-05-25T07:48:49+00:00

Can we download data from the units?

Yes, each unit has inbuilt Wi-Fi for setup and reporting via web browser.

Do the units require any specialist installation?Tom2020-05-25T07:47:41+00:00

Do the units require any specialist installation?

The units may be installed by any competent person, the units are wireless and require no additional infrastructure to operate basic functions.

How do the QM-Series of Queue Controllers work?Tom2020-05-25T07:43:58+00:00

How do the QM-Series of Queue Controllers work?

The QM-Series Queue Controller has two modes of operation, Remote Control or automatic via our Footfall Sensor (QM-100/F).

What is the range of the remote control and footfall sensor from each Queue Controller?Tom2020-05-25T07:42:42+00:00

What is the range of the remote control and footfall sensor from each Queue Controller?

The approximate range is 10 meters, depending on the fabric of the building.